Refund policy

SHELFIX Refund & Return Policy

At SHELFIX, customer satisfaction and premium manufacturing are our top priorities. Please read our Return and Refund Policy below to understand how returns, replacements, and refunds are processed for our products.

📅 1. Standard 30-Day Return Window (General Policy)

For all products listed on our store, including standard and custom-cut products, we offer a 30-day return window starting from the date of confirmed delivery. To be eligible for a standard return, items must meet the following criteria:

  • The item must be in brand-new, unused, uninstalled, and unaltered condition.

  • The item must be in its original, unopened, and sealed manufacturer packaging.

  • Accompanied by a valid proof of purchase (order confirmation email).

🛡️ 2. Custom-Cut & Made-to-Order Products (Special Conditions)

Because our premium SHELFIX melamine shelves are custom-cut, sized, and manufactured to your unique dimensions and specifications, they are subject to strict return conditions under our 30-day policy:

  • Unopened Box Requirement: To qualify for a return on any custom-cut shelf, the product box must be completely unopened, sealed, and in its original packaging. Any custom product box that has been opened, unsealed, or installed is strictly ineligible for return, refund, or exchange.

  • Incorrect Specifications: We are not responsible for customer measurement errors (ordering the wrong size), incorrect dimensions, or color preferences selected at checkout. If the product packaging is opened, we cannot accept returns for these reasons.

Customers are fully responsible for double-checking and confirming all measurements, specifications, and options before finalizing their purchase.

🚚 3. Return Shipping Costs & Processing Fees

If you are returning an eligible product within our 30-day window:

  • Customer Responsibility: The customer is fully responsible for arranging, shipping, and paying for 100% of the return shipping costs. Outbound and return shipping fees are non-refundable. (Please note that return shipping for heavy custom shelving via major carriers can be costly).

  • Return Method: Returns must be shipped with a trackable shipping service. We are not responsible for return shipments lost in transit.

  • Restocking Fee: We charge a $0.00 restocking fee (restocking is free for eligible returns), but return shipping must be covered entirely by the customer out-of-pocket.

🛠️ 4. Manufacturing Accuracy & Shipping Damage Guarantee (100% Free Replacements)

While standard returns require unopened packaging, we fully guarantee the quality and accuracy of our work. If your order arrives with a manufacturing defect, incorrect dimensions on our part, or has been damaged during transit, we will manufacture and reship a brand-new replacement shelf to you at 100% no additional cost.

To file a claim under our Guarantee:

  1. You must notify us at hello@shelfix.com within 14 days of confirmed delivery.

  2. Provide your order number and customer name.

  3. Provide clear photos showing the damage to the product and/or the shipping box.

  4. For size discrepancies, please provide a clear photo of the product next to a visible tape measure showing the measurement.

Once our team verifies the issue, we will fast-track your replacement at zero cost to you.

🔄 5. How to Initiate a Return (For Eligible Items Only)

To return an eligible, unopened item:

  1. Email our support team at hello@shelfix.com with your order details to request a Return Merchandise Authorization (RMA) number.

  2. If approved, we will provide you with the return address.

  3. Securely pack the item in its original, unopened box and ship it back using a trackable shipping method.

  4. Email us the return tracking number.

Please do not send items back to us without receiving prior written return approval and an RMA number.

💳 6. Refund Processing Time

Once your authorized return is received and inspected (which typically takes up to 3 business days), we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically credited back to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time to post the refund to your account.

✉️ Contact Information

If you have any questions about your measurements, products, or our policy, please reach out to us:

SHELFIX

Apopka, Florida 32810

United States

Email: hello@shelfix.com