Shipping policy
🚚 Shipping & Processing Policy
At SHELFIX, every shelf is precision cut to your exact dimensions. Because each order is made-to-order, please review our production and shipping details below before placing your order.
🇺🇸 Shipping Coverage
We currently ship to all residential and commercial addresses within the United States.
⏰ Order Cut-Off Time
Orders placed before 2:00 PM (EST) typically enter production the same business day.
Orders placed after 2:00 PM (EST) begin processing the next business day.
Business days are Monday through Friday (excluding holidays).
🛠️ Processing / Production Time (Custom Orders)
All products are custom-made based on the measurements selected at checkout.
Production Time: 1–3 Business Days
This includes cutting, edge banding (if selected), and final quality inspection.
Orders are not produced or shipped on weekends or holidays.
🚛 Shipping & Transit Time
After production and inspection, orders are shipped via UPS or FedEx (carrier selection may vary).
Estimated Transit Time: 2–5 Business Days
Estimated Total Delivery Time: 3–8 Business Days
Delivery times may vary due to weather, peak seasons, or carrier delays beyond our control.
💲 Shipping Costs
Any applicable shipping charges are clearly displayed at checkout before payment is completed.
📦 Tracking Information
Once your order ships, you will receive a confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to update in the carrier’s system.
📦 Damaged or Lost Shipments
If your order arrives damaged or does not arrive as expected:
• Contact us within 7 days of the scheduled delivery date
• Provide clear photos of the packaging and product (if damaged)
We will review the claim and work with the carrier to determine the appropriate resolution, including replacement when applicable.
📬 Contact Information
SHELFIX
2164 Platinum Rd Ste D
Apopka, FL 32703
United States